How to order?

How do I place an order?

1. Select your size, options and quantity and click 'Add to Basket'

2. In 'Shopping Cart' click on 'add files'

3. Receive an order confirmation via e-mail

Our Displays and Imprinted Banners & Signage are available for purchase securely online. Select your size and quantities then add to your basket. When you place your order you will receiver an invoice/order confirmation via email and a request to transfer your artwork to us.

When will I receive my order?

All orders are dispatched within 5 working days - if you need your order sooner, no problem - just let us know and we will get it to you in time.

I must have my banner by...

We cannot guarantee in advance the day of dispatch, that depends on the size, quantity and current orders. It will be dispatched within 5 working days maximum. If you are in a super desperate hurry let us know in the 'Special Instructions Box' when placing your order - we will always work with you to meet your deadline.

Using our design service

If you are unable to supply artwork in the correct format we can have one of our designers create it for you. Remember we charge for this service – we have a large library of images and fonts and create great designs for our customers for very specific requests we may need your help in supplying suitable images.

IMPORTANT - In all order correspondence please ensure you include your Order Number

We respect your privacy. We will not sell or rent your information to anyone. The information you provide us will be used to communicate the status of your order.We may also send you information, via email, on promotional offers at our store in the future.

Quick Reference

File Types: PDF, EPS, AI, PSD, TIFF
Providing an INDD file, or artwork that does not meet our
guidelines, may incure additional artwork handling charges.
We cannot accept the following file types:

Images: Embedded or Linked (include all linked files)

Fonts: Converted to Curves/Outlines
All Fonts Included

100 dpi @ 100% (actual print size)
Recommended 150 - 300 dpi

File Size: Under 500 MB

Colors: CMYK
PMS colors should be specified in-file as CMYK swatches,
no Spot Colors
Specify PMS #s for Color Matching Purposes Only
Color Matching cannot be provided on raster artwork,
or for screen or thermal orders

Additional Handling: $75 / hour
1 hour minimum

Process-Specific Guidelines

Print Method File Format Specifications
Thermal Imprinting
Screen Printing
Vector - .ai / .eps / .pdf
Fonts Must be Outlined
• Stock colors only, no color matching
• No gradients or halftones
• Min. line thickness .08”
• Min. .125” width & height on loose lines
and shapes at actual print size

Dye Sublimation
Digital Print
4-Color Screen
- Illustrator Files
- .ai / .eps / .pdf
- Photoshop Files
- .tiff / .psd / .eps
Fonts Must be Outlined
Images Must be Embedded
• Full color artwork including gradients,
bleeds & halftones accepted
• Raster images:
Min. 100 dpi @ 100%
(actual print size)
Recommended 150 - 300 dpi.
Printing max. 600 dpi
• If using PMS Colors
specify PMS colors
in submitted artwork

Appliqué Vector - .ai / .eps / .pdf
Fonts Must be Outlined
• No gradients or halftones
• Min. line thickness .125"
• Min. .25" width &
• Customer must select colors that
match our fabrics, or provide a PMS
Color for our graphics specialists to find
the nearest match. Appliqué projects
are not capable of exact PMS matching.

Bleeds & Finishing

• Bleeds are not required unless noted on the template or graphic size provided,
or unless creating artwork with special finishing.
• Retractor banners generally require 1/2 inch to 1 inch on top for the snap rails,
and 6 to 8 inches on bottom for the leader.
• Banners need bleed for the full area of any pole pockets or finishing that involves
folding and/or sewing.
• Ask your sales rep whether a bleed should be included.

If you are particular about the
appearance of your finished pole
pocket, please setup the artwork
with full bleed, or you may be
charged an additional art handling
fee for the time it takes to adjust
your artwork for bleed.

Graphic size listed in catalog
does not include bleed.

Additional Handling Fees

You may incur additional artwork handling fees if your artwork does not meet our requirements. Examples of situations that may cause your artwork to require additional handling include, but are not limited to:
• Incorrect Dimensions or Not Set Up to Template
• Color Matching Requested but Colors Not Spec’ed In-File
• Changes/Adjustments Requested
• Changed Artwork File Submitted After Proof
• Missing Fonts
• Files Set Up in InDesign or Corel
• Screen or Thermal Files with Gradients, Messy Vectors
• Raster Files Requiring Vectorization
• Low Resolution
We will contact you for your consent before proceeding.

File Setup

File Naming
Please provide files with useful, descriptive names. Whenever possible, include the order number in the file name. This will help our graphics specialists better track your artwork.
When providing artwork for jobs with multiple different printed pieces, please place each piece in a seperate file, and name each file clearly. For example: two different artwork for the front of a double-sided banner, and a third artwork on the back of both, clearly label:
[OrderNumber]_front1.eps [OrderNumber]_front2.eps
When preparing artwork for products with multiple adjacent panels, set up as a single file.
ex: Show N Rise

Templates & Measurements
Many templates are available to help you set up your artwork correctly for your display. Please be sure to follow the provided instructions carefully. Contact your sales rep for relevent templates. If a template is not available, please check with your sales rep for accurate measurements. When creating your artwork file, please be sure to make the document page size the full desired size of the artwork (with bleed when necessery).

Files not set up to our specifications may require an additional artwork handling fee.

Programs & File Types
Artwork should be created in Adobe Photoshop or Illustrator, CS4 or sooner. When using any other program, artwork MUST be saved as a PDF or EPS.

For raster images, please send both layered and flattened images whenever possible. Layered files allow our graphics specialists to make necessery alterations to the artwork if you notice an error or in case the file is not setup ideally.

Adjustments beyond basic pre-press steps may incur additional artwork handling fee.

Order & Submission Process

Quotes & Placing an Order w/ Artwork
To guarantee that we provide you with the best quality printing, and to ensure that your artwork meets basic requirements for your desired printing method, please be sure to email your sales rep a low resolution JPG or PDF of your artwork during the quoting phase. Depending on your desired printing method and the complexity of your artwork, you may be asked to send your full artwork in advance to be certain it meets all requirements.

Failure to meet the guidelines relevent to your artwork and process may result in your order being delayed and incurring additional artwork handling charges.

We are unable to guarantee quotes made without artwork samples.

Submitting Artwork
If you are submitting artwork files with your order, please following instructions when placing order.

If you are sending artwork after you have placed your order, click on ARTWORK UPLOAD in your order email confirmation.

Proofs & Approvals
A proof will be provided to you within 24 hours of receipt of payment and artwork. Orders containing 5 or more seperate graphics will require 48 hours to proof. Please check proofs and order confirmation closely to be sure that all artwork and order details are correct. Reply with your approval, requested adjustments, or revised artwork as soon as possible. Submitting new artwork may incur additional artwork setup fees and delay your order.

Delay in proof approval may delay your order.

Turn Times
Your sales rep will provide you with a current turn time estimate. We will do everything in our power to ensure that your order reaches you when you need it.

Official Turn Time begins upon receipt of proof approval.
Turn times DO NOT Include Shipping.