Terms & Conditions

Wholesale Pricing
All prices are subject to change without notice.

Our Guarantee
ARC Document Solutions provides the industry with reliable and high-quality products. We are committed to complete customer satisfaction. If a product is found to be defective we will replace or refund upon inspection of the product. ARC Document Solutions liability for any defective product shall not exceed the original purchase price paid. In no event will ARC Document Solutions be responsible for any incidental or consequential costs associated with the defective product, including but not limited to labor.

Notice to Purchaser
Information contained on this site is believed to be reliable but neither accuracy nor completeness is guaranteed. ARC Document Solutions and its vendors’ only obligation shall be to replace such quantity of the product proven to be defective. Neither ARC Document Solutions nor its vendors shall be liable for any injury, loss or damage, direct or indirect arising from the use or inability to use the products.

Custom Banner Sales
All custom orders and products including but not limited to custom banner sales (blank or printed) are final and cannot be returned. The installation of a banner is as important if not more important than the material and finishing style selected. Because we have no control over how the banner is used or installed we only offer the warranty offered by the material manufacturer. This is limited to the cost of the material. Be sure you always pre-test for graphics adhesion before using. The customer assumes responsibility in determining product suitability for its intended use. ARC Document Solutions only obligation shall be to replace product proven to be defective.

Payment
Customers may qualify for 30 day open accounts. Contact your Account Manager to complete a credit application.
We accept Visa, Mastercard and American Express.

Return Policy
ARC Document Solutions stands behind our products and will make good on any products proven defective in materials and workmanship.
ARC Document Solutions must be notified of damaged orders or discrepancies within 7-days of order receipt. Returns must be made within 2-weeks of receiving authorization to return. All returns must have a Return Goods Authorization Number. Please call to receive this number and authorization. All returns will be inspected upon receipt and may be subject to a restocking fee.
Custom products cannot be returned.

Shipping
We ship by United Parcel Service whenever possible, or motor freight when weights warrant it. Overnight and two-day delivery are also possible. Customers can also arrange to pick up orders at our Virginia Beach or Richmond offices.
Freight costs are the responsibility of the purchaser and will be added to the invoice total.